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GENERAL.QUESTIONS

Who is Electric Lifestyle?
For an answer to this look at our "About us" page.

For whom are these products intended?
We like to see that our products are used by young and old, but a minimum age of 14 years is recommended.

Can I use the products on the public roads?
For the Super 73 this is not a problem, but the Evolve and Onewheel products are officially not allowed on the public road. Check for this also our disclaimer on the "About us" page.

Should I wear protection?
We cannot decide this for you, but certainly for the Evolve and Onewheel products we would recommend you to wear a helmet. Also wrist, elbow and knee pads are good things to have.

What kind of warranty do you provide?
For this take a look at our warranty rules per product group at the "About us" page. 

Can you also deliver parts that are not listed on the website?
Yes we can deliver basically everything for Evolve, Onewheel and Super 73. We have chosen not to list all the parts online because often they are not needed of just on occasion. Just contact us when you have a specific request.

What are the delivery times?
On our website you will find 3 different options:

Within 3 working days / ordered before 16:00:
This means that a product is in stock. Normally a shipment goes out the same day when it has been received before 16:00.

Within 2 weeks:
This means the product is not in stock. This can have several reasons. The product has just sold out and our new purchases have not arrived yet. Or the product is not being sold a lot and therefor kept in stock at the producer. In this last case we have to order it first and as suppliers are all around the world this can take some time.

Pre-order:
Some products are so popular that the producer cannot create any stock. In this case the orders are first collected beforehand and given to the producer. They will produce the ordered products first and when there is production capacity left some stock can be created. It does mean you have to wait a little while for your product but you are sure you are not missing out.

Do you charge shipment costs?
For The Netherlands, Belgium and Germany applies: When the order amount is below €75,00 then €6,50 in shipment costs are charged. When the total goes above €75,00 then the shipment is free. Exceptions are the SUPER73 bikes and service packages. These have different shipment costs.

The rest of Europe has a fixed shipment fee of €20,00. Service packages are not available in these countries.

Can I pay when picking up the goods?
In some cases it is possible to pay when picking up the goods. For this please contact us so we can arrange it. 
Cash: it is not possible to pay with cash.
Bankcard / credit card: it is possible to use your bankcard or credit card, however we charge 2.5% on top of the purchase amount as an additional fee.
Online: it is possible to create an order on the spot and pay online. This will not carry additional fees.

EVOLVE.questions

What is the difference between the boards, what should I choose? 
In general it depends on your own preference in regards to design and application. The Carbon has a very sharp design but is less flexible. The Bamboo GT is a very good all-round board. And the Bamboo GTX offers a complete package with a big range. Definitely look at the surface you would like to ride, the distances to cover and the design. Pick a board that suits you best and from that the right version. Or contact us for advice. This link is also very helpful. 

How to I connect my remote control?
Links!
- R2 Remote
- GT Remote

How long should I charge?
- Standard charger Bamboo/ONE: 3 to 4 hours
- Quick charger Bamboo/ONE: 1.5 to 2 hours
- Standard charger Carbon/GTX: 4 to 5 hours
- Quick charger Carbon/GTX: 2 to 3 hours
- R2 remote: 1 to 2 hours
- GT remote: 1 hour

How do I change my wheels?
Links!
- All-Terrain to Street
- Street to All-Terrain

Can I drive normally with it?
Yes, you can use the board without motor, but it will be heavier.

Can they withstand water?
No, they are not designed to drive trough the water. The electronics can get wet and break. Besides this driving on a board in wet condition is very dangerous because of sliding.

Do you have any other questions?
Check this link where you can find a lot of info about several Evolve subjects.


ONEWHEEL.questions

What is the difference between the PINT and Onewheel+ XR?
The main difference is the distance you can cover with it.BUT ALSO THE DESIGN, SIZE AND WEIGHT ARE DIFFERENT. THE PINT IS MORE FOR THE DAILY COMMUTE AND THE XR FOR BIG ADVENTURES!

Do you have a manual?
Yes here.

When I get my Onewheel is it then ready to go?
Yes, you can ride it immediately. We do recommend to charge it completely once before riding.

What kind of shoes should I wear for riding it?
Skate shoes with flat soles will give you the best feeling with your Onewheel.

How to operate the different modes on my Onewheel?
There is an app available for iOS and Android that you can download. With this you can connect to your Onewheel and activate the different riding options.

What does the pulsing blue light mean on my Onewheel?
This is besides being the on/off switch also a battery indicator. How longer the pulse is visible the more your battery is charged. When the pulse only is visible once in a while it means the battery is almost empty. When it blinks and not pulsates it means there is an error on the Onewheel. With the manual you are able to determine what this means.

What is "push-back"?
Your Onewheel will give a signal to you the moment it wants to tell you something. It will do this by pushing back against your foot. This for example is an indication that you are going faster than your Onewheel can handle. When you do not listen at that moment it can happen that you crash. When you get a very clear push-back it is a sign that the battery is really almost drained. In this case stop immediately to avoid a crash.

How do I dismount?
Very good questions, basically there are 2 options:
1. When are almost at a stand-still, lift your heel from the front footpad so that you stand on your toes. After that you can gently go down with the backside of your Onewheel.
2. Jump off with both feet at the same time. Only when you are almost at a stand-still of course!
You will need feeling to do this right and we recommend to really practice this to avoid pain.
3. FOR THE PINT ONLY: THERE IS A SETTING WHICH ALLOW YOU NOT TO RIDE BACKWARDS BUT INSTEAD THE PINT WILL USE THIS BACKWARD MOVEMENT TO DISENGAGE THE ENGINE. THIS MAKES DISMOUNTING EASIER.

Why is it not working?
1. Is it turned on?
2. Does it display an error?
3. Are you standing correctly with both feet completely on the pads?
4. Is the battery empty or almost empty?
5. Did you get on your board very quickly and go horizontal? Try again a bit slower.

How do I carve?
Practice!

Can I take it into a plane?
This is different per airline. Contact them for information. 

Can I ride everywhere and what can it take?
Under water we do not recommend, also because of the warranty. But basically it is a tank that can have a lot. Do be careful with charging when it is a bit wet. And always store it inside and in a warm place.


SUPER 73.questions

Do you have an overview of the different bikes?
For sure!

Comparison SG SG1.JPG
 

Do you also have a manual?
Jep, click this link.

What is the difference between hydraulic and mechnical disc brakes?
The biggest difference is that mechanical brakes use a cable and hydraulic brakes use a liquid the same as a car.
Mechanical brakes are more sensitive for debris and the brake force is less. But they are esier to tune and cheaper to replace.
Hydraulic brakes provide for a very reliable and powerful brake. This is a superior form of braking, but it requires more maintenance and is more expensive in parts.

What is the difference between the 2A and 5A charger?
The 5A charges faster than the 2A and both can be used. The 2A comes standard with the SG and the 5A with the SG1.

What is that "pedal-assist"?
That is the beauty of a bike like this, there is an engine that will help you during paddling. Because of this you do not have to work so hard and you can go faster than normal. The cadence sensor is a type of pedal-assist. You control the support and speed manually via the display. Easy enough, not? THE SAME IS FOR THE TORQUE SENSOR. HOWEVER THIS SENSOR LOOKS MORE AT WHAT THE RIDER IS DOING WHICH MAKES THE RIDING FEEL MORE NATURAL.