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Right.of.withdrawal


RIGHT OF WITHDRAWAL

as a consumer you have the right to return your product(s) purchased within 14 calendar days after the original delivery. this is arranged by law and Electric Lifestyle will uphold this. there are some guidelines that have to be followed.

Electric Lifestyle:
- will, after receiving the product back, automatically send a receipt notice
- will, after receiving the notification that the product will be send back, contact the consumer to supply the return address
- will, after receiving the notification that the product will be send back, contact the consumer to hand out the “form of withdrawal” (in Dutch - also available online)
- will, within 14 calendar days after receiving the “form of withdrawal” and the complete return shipment, proceed with the refund
- will return the money in a manner desired by the consumer, as long as this fits within the possibilities of Electric Lifestyle
- is not responsible for not receiving the return shipment and will at that moment not send out a refund
- will only refund the money when the complete shipment has been received back, including all parts and documentation
- will not refund the money when the product has been clearly used, except for testing, or damaged beyond repair
- will apply a depreciation when the product has been slightly damaged or when there was an attempt made to repair the product (and this did not damage it beyond repair)

Consumer:
- will use the form on the website to notify us that a product is to be returned where the following information is given:
1. complete name as used with the order
2. invoice number
3. order date
4. address details

or will fill in and supply the “form of withdrawal” completely and correct to info@electriclifestyle.eu

- will send the complete shipment in the original packaging within 14 calendar days of the original receiving date
- will make sure a proper shipment method is used and will pay the costs of this shipment
- will pay for the costs of returning the money when there are any

MODELFORMULIER VAN HERROEPING

PRE-ORDERS: when cancelling orders that are marked as pre-order a cancellation fee of 2% will be charged over the purchase price. This amount will be deducted from the amount that is to be paid back.


RETURNS

for returns that do not fall under the right of withdrawal we ask you to contact us via the form on the website to discuss why you want to return the product so we can discuss how to move forward